Consumer Help

Better Business Bureau
BBB reports provide information on over two million organizations. Provides links to local BBBs.

Bureau of Consumer Protection
Resource for consumer information from the federal government. Topics include: food, product safety, health.

Consumer Product Safety Recalls
U.S. Consumer Product Safety Commission details product recalls. Consumers may also report unsafe products.

Consumer Reports
Log in with your library card number when using this link outside of our libraries.

Fair Debt Collection Practices Act
If you’re behind in paying your bills, or a creditor’s records mistakenly make it appear that you are, a debt collector may be contacting you. The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

HEAP Application
Print this form out to use in applying for the 2017-2018 low income Home Energy Assistance Program discount.

Identity Theft - Federal Trade Commission Help Page
Gives steps to take if you think your identity has been stolen.

Identity Theft Resource Center
The Identity Theft Resource Center is a national nonprofit organization that focuses on providing information for people dealing with or wanting to become educated about identity theft.

National Fraud Information Center
Source for Internet and telemarketing fraud. Includes fraud 800 hotline.

Neighborhood Assistance Corporation of America ("NACA")
NACA is a national non-profit community advocacy and homeownership organization providing the best homeownership program in America. NACA helps people who have credit problems become homeowners or refinance out of a predatory loan.

Ohio Consumer Protection Laws
Provides information about laws that protect consumersmin Ohio.

Ohio Consumer's Council
News, alerts, consumer publications, and links.The state agency also educates consumers about electric, natural gas, telephone and water issues and resolves complaints from individuals.

Ohio's Winter Heating Resource Center
Ohio offers many utility assistance programs. This website describes some of the programs, and links to more in-depth information are provided.

Privacy Rights Clearinghouse
Information on a variety of privacy rights, including credit reports, telephone issues, etc.