Consumer Help
Provides free rate information to consumers on more than 300 financial products, including mortgages, credit cards, new & used automobile loans, money market accounts, CDs, checking and ATM fees, home equity loans and online banking fees.

Better Business Bureau
BBB reports provide information on over two million organizations. Provides links to local BBBs.

Bureau of Consumer Protection
Resource for consumer information from the federal government. Topics include: food, product safety, health.

Consumer Product Safety Recalls
U.S. Consumer Product Safety Commission details product recalls. Consumers may also report unsafe products.

Consumer Reports is available through the CLEVNET Research Databases link that we provide. You will need to have your library card number to log in if you are using the link from outside one of our library buildings.  PDF versions of articles are available. You can browse chronologically through issues by choosing the date links provided on the right side of the screen.
ConsumerSearch offers a ranking and description of all the top reviews, complete with links; an analysis of who the experts are and what they say; and a listing of the top-rated products, according to the experts.

Fair Debt Collection Practices Act

If you’re behind in paying your bills, or a creditor’s records mistakenly make it appear that you are, a debt collector may be contacting you. The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you. is a free guide that offers reliable and practical advice on how to be a more environmentally-friendly consumer.

HEAP Application form
Print this form out to use in applying for the 2013-2014 low income Home Energy Assistance Program discount.

Identity Theft - Federal Trade Commission Help Page
Gives steps to take if you think your identity has been stolen.

Identity Theft Resource Center
The Identity Theft Resource Center is a national nonprofit organization that focuses on providing information for people dealing with or wanting to become educated about identity theft.

National Fraud Information Center
Source for Internet and telemarketing fraud. Includes fraud 800 hotline.

Neighborhood Assistance Corporation of America ("NACA")
NACA is a national non-profit community advocacy and homeownership organization providing the best homeownership program in America. NACA helps people who have credit problems become homeowners or refinance out of a predatory loan.

Ohio Consumer Protection Laws
Provides information about laws that protect consumersmin Ohio.

Ohio Consumer's Council
News, alerts, consumer publications, and links.The state agency also educates consumers about electric, natural gas, telephone and water issues and resolves complaints from individuals.

Ohio's Winter Heating Resource Center
Ohio offers many utility assistance programs. This website describes some of the programs, and links to more in-depth information are provided.

Privacy Rights Clearinghouse
Information on a variety of privacy rights, including credit reports, telephone issues, etc.